One such polite phrase is "would you mind?" Use it and similar phrases often. Let's say you'd like to buy a bottle of water from a vending machine, but you have only a $20 bill. There's a stationery shop near the vending machine. While you might buy something small to break the $20 bill, you really don't need anything that they sell, and you're trying to hold on to your money for a dinner date later. Which of the following would you say?
"I need change for a $20 bill."
"Could you break this $20 bill?"
"Would you mind breaking this $20 bill?"
"I'm sorry. I need to buy a bottle of water from the vending machine, but I only have a $20 bill. Would you mind terribly breaking it for me?"
Is there a right answer to the question? Perhaps not, but there is probably an appropriate answer depending on the person you're speaking with.
If your friend works at the shop, I would probably say the first, and maybe the second, but the third and fourth choices would seem overly polite. Is it wrong to be overly polite with a friend? Yes, it might be. Being overly polite with a friend in a situation like this could put distance between you and that friend, unless, perhaps, the store manager is standing nearby, and you want to give your friend a chance to look good.
If the clerk is someone I don't know, but who looks kind and friendly, I might ask the second or third question. The fourth one is okay, too, but probably not necessary. The first? Too casual for a stranger. If you use the first, the clerk might do what you ask, but think you are rude.
If the clerk is someone I don't know, but who looks like he or she is having a bad day, then the first choice would definitely seem rude, and maybe the second. The third might be appropriate, but it's the fourth option that I'd take. I might even brighten that clerk's day.
Not long ago, I was in a major grocery store which is not well known for having polite clerks or customers, and I used polite language to ask for something from the deli case. When I finished, the young man thanked me for being polite and told me that it was a refreshing change of pace for him.
Remember, "you get more ants with sugar than with vinegar."
Now ya know!
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